Remote Services

Remote support with a clear plan.

Remote support offers continuity without travelling to the practice. We coordinate a defined service period, sample handling and practitioner involvement, with a clear next step.

A woman taking part in a laptop consultation at home, with an open notebook beside her
Speak with Steven by phone or video. Remote programmes have separate service arrangements.

Remote work uses equipment operated by the practice, with a documented programme and service period. We confirm suitability, location, sample requirements and contact arrangements before starting.

A practitioner relationship beyond the room.

Brand portrait of Steven Rafferty, PHOENIX SANCTUM practitioner

Your practitioner

Steven Rafferty

Discuss your priorities with Steven and agree the support that suits your circumstances. TeleConsults provide time to talk by phone or video; Remote Services have their own programme and contact arrangements.

Meet Steven

Four individual service formats

Selected Remote Service: Remote Preset Support

Established programme

Remote Preset Support

Remote support using an established preset with agreed service dates.

A defined format for suitable clients who want a preset service. The practitioner confirms its scope and any review arrangements.

Compare all four Remote Services

RDSP: Remote Detox Support Protocol

A defined preparatory remote sequence used where suitable within an agreed plan. We confirm the selected programme, service period and boundaries before starting. ‘Detox’ is the service name; it does not establish toxin removal or a biological effect.

RPS: Remote Preset Support

Remote support using an established preset with agreed service dates. A defined format for suitable clients who want a preset service. The practitioner confirms its scope and any review arrangements.

RTS: Remote Targeted Support

A fixed programme selected around your stated objectives and practitioner planning. We agree the focus before the service period begins. This offers a tailored programme without the active adjustment structure of RDS.

RDS: Remote Dynamic Support

Remote support with scheduled practitioner review and programme adjustments. Current RDS arrangements allow up to three programme adjustments each week and a complimentary 15-minute TeleConsult each week. We confirm the service period and inclusions in writing. This is not continuous clinical monitoring.

REMOTE PRIME

The managed remote pathway

REMOTE PRIME is the complete pathway.

The four services describe individual formats. REMOTE PRIME brings suitable Remote Services, TeleConsults, reports and planned reviews together in an ongoing practitioner-managed relationship.

Understand Pathways and Tiers
01

Enquire

We review your circumstances, location and suitability.

02

Confirm

We agree the service, scope, dates and sample instructions.

03

Prepare

We receive and verify an accepted labelled dry sample, then assign equipment.

04

Review

We complete the documented service period and agree the next decision.

The standard workflow uses an accepted, labelled dry sample, normally a clean, dry nail clipping. Wait for our instructions before sending a sample. We do not use it for pathology testing.

Existing-client remote services continue uninterrupted. New interstate and international clients are welcome to enquire; we confirm suitability, location and timing individually.

Remote services are complementary wellness support. The proposed non-local mechanism remains unproven. They do not replace medical care or provide emergency support or continuous monitoring.

Your next step

Start with a new-client enquiry.

Tell us about your circumstances and whether you are considering in-person or individually confirmed remote support. We will respond when practical.

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