How it works
From your first enquiry to ongoing review.
Start with your circumstances and what you hope to explore. You do not need to select a Pathway or technology before contacting us.
Before you submit your enquiry
Begin with the new-client enquiry
The intake form asks about your priorities, background and relevant health and safety context so we can consider suitable support. Submitting it does not commit you to a package or guarantee a booking.
Your information and consent
Tally hosts the enquiry form. It includes the collection notice, purpose of sensitive questions and explicit consent before you submit. Read our Privacy Policy and Terms to understand handling, overseas processing and your choices.
After you enquire
We review the information and respond when practical. We may ask for clarification, discuss an initial consultation or explain that a different form of support is more appropriate.
Inside an appointment
Your discussion comes before the equipment.
We confirm what you are attending for and explain the proposed format. A consultation includes practitioner discussion; an FFTS follows an agreed technology plan and does not replace a consultation.
Discuss
Your priorities, history and relevant safety information.
Select
A suitable format, its purpose and evidence limits.
Set up
Positioning, equipment preparation and comfort checks.
Review
Your experience and the agreed next step.
What engagement involves
A clear process, with room to review.
The full relationship includes enquiry, consultations, the working phase and review. A Pathway sits within that relationship. Your plan can change as we learn more about your circumstances.
- 01
Tell us about yourself
Use the new-client enquiry form to share your priorities, history and relevant safety information.
- 02
Discuss a starting point
We review suitability and arrange an initial consultation where appropriate. We discuss your history and objectives, then explain the scope and current fees before you commit.
- 03
Agree your plan
The Follow-Up Consultation clarifies the roadmap, support format and working phase. We confirm the schedule and review timing for the agreed service.
- 04
Work together
Attend General Consultations and Facilitated Frequency Technology Sessions (FFTS), or follow the agreed remote arrangements. For applicable tiered work, the initial working phase is typically six weeks after follow-up.
- 05
Review and decide
At the Review Consultation, discuss your experience and next steps. Review precedes any progression decision; it does not guarantee a move to another Tier.
For applicable tiered work, the initial working phase is typically six weeks after follow-up. We confirm the appointment schedule and review timing for your service. Individual response and outcomes vary.
Before you enquire
A few things you may be wondering.
Do I need to choose a service or Pathway first?
No. Start with your circumstances and what you hope to explore. We can help you understand suitable options; you do not need to choose a device, Pathway or Access Tier yourself.
Understand the available supportWhat happens after I submit the enquiry?
We review your information and respond when practical. We may ask for clarification, discuss an initial consultation or explain that another form of support is more appropriate. The form is not an appointment booking and does not commit you to a package.
How do I find out what it costs?
Our Fees page lists consultation, FFTS and Remote Service prices, current offers and an illustrative six-week plan. Prices include GST where applicable. We confirm your scope and total fee before you commit; you do not need to submit health information to ask a pricing question.
Read about fees and scopeCan I work with you remotely?
You are welcome to enquire. We confirm suitability, location and the service arrangement individually, including interstate and international enquiries. Existing-client remote services continue uninterrupted.
Explore remote supportDoes this replace medical care?
No. PHOENIX SANCTUM provides complementary wellness support, not medical advice, diagnosis or treatment. Continue care with your qualified health professionals. The enquiry form, website and email are not emergency channels.
Read our service boundariesWhy does the form ask about my health and background?
The form gathers context to help assess suitable support. Its collection notice explains the purpose of sensitive questions, how information is handled and your consent choices. Read this and our Privacy Policy before submitting.
Read the Privacy PolicyYour next step
Start with a new-client enquiry.
Tell us about your circumstances and whether you are considering in-person or individually confirmed remote support. We will respond when practical.
Read the collection notice in the form and our Privacy Policy before submitting sensitive information. Read the Privacy Policy.